Thanks for visiting our Shipping & Returns page. 

 

Delivery / Shipping 

FREE SHIPPING WHEN YOU SPEND OVER €60/ £53 (Ireland/UK only)

*excluding Europe & ROW

Ireland:

Our postage and packaging cost is €5.95 for all orders, which is tracked delivery. 

Avg Delivery: 1-2 Working Days

UK: 

<1kg £6

Avg Delivery 2-4 Working Days

*Please note: Orders above £135 may be subject to customs charges. Please contact info@mummycooks.com for more details 

 

USA  

<500g €10.50/$11.43

<2kg €19.00/$20.68

Avg Delivery: 2-7 Working Days

 

France:

<1kg €8.50

<2kg €11.50

<5kg €15.00

Avg Delivery: 2-3 Working Days

Europe 1 Rates Includes: Belgium, Luxembourg, Netherlands, Germany:

<1kg: €8.50

 <2kg: €11.50

 <5kg: €12.50

 Avg Delivery: 2-3 Working Days

Europe 2 Rates Includes: Italy, Portugal, Spain: 

<1kg: €8.50 

 <2kg: €12.00

 Avg Delivery: 2-3 Days 

Europe 3 Rates Includes: Austria, Denmark, Finland, Sweden:

<1kg: €8.50

 <2kg: €11.50

 <5kg: €16.00

Avg Delivery: 2-3 Days

Europe 4 Rates Includes: Hungry Slovakia, Slovenia:

<1kg: €8.50

 <2kg: €11.50

 <5kg: €15.00

Avg Delivery: 3-7 Working Days

 

Europe 5 (Estonia, Latvia, Lithuania):
<1kg: €8.50

<2kg: €11.50

 

Australia

<500g: €16.50 / $27.44 AUD

<1kg: €26.00 / $43.23 AUD

 

New Zealand

<500g: €16.50 / $29.86 NZL

<1kg: €32.00 / $57.91 NZL

Canada

<500g €10.50 / $15.72 CAD

<1kg €18.00 / $26.94 CAD

If you live in an apartment block please double check that deliveries can be received if you are not at home.  

If you have not received your order within 14 days of shipment please contact us and we will investigate on your behalf.

 

Customs

Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.

Country	Customs fees may apply on orders over:
UK	£135
USA	$800
Canada	$150
Australia	AUD1000
New Zealand	NZ1000
China	2000yuan
EU	No Customs or Duties

 

Please contact info@mummycooks.com for more details

 

Processing times 

Orders received before 12pm will be processed that day, where possible. Orders received after 12pm will be processed the next day.  

Change Requests

If you would like to change your shipping address after you have placed your order, please request it by contacting us on info@mummycooks.com and we will be happy to assist you where the order has not been processed.  Mummy Cooks is happy to accept cancellations, for any reason, up to the moment your order has been processed. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our returns policy. 

Returns policy 

We hope you enjoy your purchase but should you need to return an item you have 14 days from the day it was delivered to you to return it. 

Faulty Goods

All of our products have a one year guarantee with proof of purchase. Mummy Cooks Ltd will deem goods to be faulty where a manufacturing fault occurs within a year of purchase. These faults can only be deemed by Mummy Cooks. Any items that are damaged as a result of wear and tear are not considered to be faulty. Should you consider your product faulty we ask that you provide proof of purchase, correct details needed as well as photographic evidence for inspection by us.   If possible please include a photograph of the outer packaging box.

If the product is found to be faulty by us and proof of purchase is valid, we will attempt to replace the part needed only. You will only receive a suitable replacement if the product is deemed to be a manufacturing fault and within our one year warranty as shown by proof of purchase. If you believe your Mummy Cooks product to be faulty within 12 months of purchase, please contact our Customer Services department by sending an email to info@mummycooks.com Your UK statutory rights are not affected. 

To return an order:

Please contact our Customer Services Team by emailing us at info@mummycooks.com within 14 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging

Undelivered items

Our carrier will attempt to deliver the parcel multiple times. If it still remains undelivered the goods will be returned to Mummycooks.  If you live in an apartment block please double check that deliveries can be received if you are not at home.